Refund policy

We want you to feel confident trying KELVO. If your purchase isn’t right for you, you can request a return within 100 days of receiving your order.

100-Day Money-Back Guarantee

You have 100 days from the date you receive your order to request a return.

We understand that you may need to try a product to know whether it works for you. Opened or tried KELVO products, including Sleep Earplugs, Nasal Strips and Mouth Tape, may still be eligible for return under our 100-day guarantee.

To be eligible for a return, we ask that you:

Contact us within 100 days of receiving your order.
Provide your order number or other proof of purchase.
Return the product and any included components where reasonably possible.

Promotional and sale items are also covered by our 100-day return policy.

How to Start a Return

To request a return, contact us at support@kelvoband.com and include your order number.

Once your return is approved, we will provide you with a prepaid return shipping label and instructions for sending your return.

Approved returns should be sent to:

KELVO Returns
Sodybų g. 7A
LT-13277 Vilnius
Lithuania

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted or processed correctly.

If you have any questions about a return, contact us at support@kelvoband.com.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at support@kelvoband.com.

Please include your order number, a short description of the issue and, where helpful, photos or a video showing the problem. We’ll review the issue and work to make it right.

Opened and Used Products

We want you to be able to properly try your KELVO products.

Opening or reasonably trying a product does not automatically make it ineligible for our 100-day money-back guarantee. This includes products such as KELVO x STRIPZ Mouth Tape, KELVO x STRIPZ Nasal Strips and KELVO Sleep Earplugs.

However, we reserve the right to refuse returns in cases of suspected abuse, fraud, excessive use beyond what would reasonably be required to evaluate the product, or products intentionally damaged after delivery.

Sale Items

Products purchased during a sale or promotion are eligible for return under the same 100-day return policy, unless a product is explicitly identified as non-returnable before purchase.

Gift cards are non-refundable.

Exchanges

If you would like a different product, the simplest option is to return your original purchase and place a new order for the product you want.

Contact support@kelvoband.com if you need help with your return.

European Union Right of Withdrawal

If your order is covered by European Union consumer law, you may also have a statutory right to withdraw from an eligible distance purchase within 14 days, without providing a reason.

This statutory right is separate from and does not limit KELVO’s 100-day money-back guarantee.

Where applicable, your statutory consumer rights remain unaffected by this policy.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at support@kelvoband.com.