Shipping policy

At KELVO, we aim to make getting your order as simple and reliable as possible. We ship worldwide from our EU-based warehouse and provide tracking so you can follow your order from dispatch to delivery.

Order Processing

We aim to process and dispatch orders within 1 business day after your order is successfully placed and payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

During particularly busy periods, such as major promotions or holidays, processing may take slightly longer.

Shipping Times

Our typical delivery time is approximately 3–7 working days after dispatch.

Delivery times may vary depending on your location, the shipping method used, local carrier operations and customs processing.

All delivery times displayed on our website or provided in order communications are estimates unless we expressly state otherwise.

Worldwide Shipping

KELVO ships to customers worldwide.

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

In some cases, we may be unable to deliver to a particular country, region or address due to carrier restrictions, legal requirements or circumstances outside our reasonable control. If we cannot fulfill your order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Tracking Your Order

Once your order has been dispatched, we will send tracking information to the email address provided during checkout, where tracking is available for the selected shipping service.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, contact us at support@kelvoband.com.

Incorrect Shipping Address

Please make sure your shipping information is complete and accurate before submitting your order.

If you notice an error after placing your order, contact support@kelvoband.com as soon as possible with your order number and the correct address.

We will make reasonable efforts to update the address before your order is dispatched, but we cannot guarantee changes once fulfillment has begun or the package has been handed to the carrier.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be sent again, to the extent permitted by applicable law.

Delayed Orders

Although most orders arrive within the estimated delivery window, delays can occasionally occur due to circumstances such as carrier disruptions, customs processing, severe weather, public holidays or unusually high shipping volumes.

If your order is taking significantly longer than expected, please contact support@kelvoband.com and we will help investigate the shipment.

Lost Packages

If your tracking indicates that your package may be lost in transit, contact us at support@kelvoband.com.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where the package is confirmed lost.

Nothing in this policy limits your rights under applicable consumer law regarding delivery of your order.

Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at support@kelvoband.com.

Please provide:

Your order number
A brief description of the issue
Photos or video of the product and packaging, where helpful

We will review the issue and work to make it right.

Customs, Duties and Import Taxes

For orders shipped internationally, customs duties, import taxes or other fees may be imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Customs procedures may also affect delivery times. KELVO does not control customs processing or charges imposed by local authorities.

Returns

KELVO offers a 100-day money-back guarantee.

If you would like to return your order, please contact support@kelvoband.com before sending anything back. Approved returns are handled according to our Refund Policy, including the provision of return instructions and a prepaid return shipping label for eligible returns.

Please review our Refund Policy for complete information about returns, eligibility and refunds.

EU Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory rights you may have under applicable consumer protection law, including your rights relating to delivery, damaged goods, non-conforming products or orders that fail to arrive.